Privacy Policy

This Privacy Policy describes how Emergency Plumber Chattanooga ("we," "us," "our") collects, uses, and shares information about you when you visit emergencyplumberchattanooga.com or contact our 24/7 dispatch line.

1. Information We Collect

When you contact us by phone, we collect your name, phone number, service address, and a description of your plumbing situation so we can dispatch the appropriate plumber from our network. When you submit our contact form, we collect any information you choose to provide — typically name, phone, email, ZIP code, and message.

We also automatically collect technical information when you visit our website, including IP address, browser type, pages viewed, time on page, and referring URL. This is collected through Google Analytics 4 and standard server logs.

2. How We Use Your Information

We use information you provide to dispatch service, schedule appointments, send service-related communications, respond to inquiries, and improve our website. We use technical information for site analytics, performance optimization, and security.

We do not sell your personal information. We share dispatch information with the independent plumbing contractor in our network we send to your address — that's how the referral works.

3. Cookies and Tracking

Our site uses Google Analytics 4 cookies for traffic analytics. These cookies do not personally identify you but record anonymized usage patterns. You can opt out by enabling Do Not Track in your browser or installing the Google Analytics opt-out browser add-on.

4. Call Recording

Calls to our dispatch line may be recorded for quality assurance, training, and dispatch verification. Tennessee is a one-party-consent state under T.C.A. § 39-13-601, but we proactively notify callers via the IVR greeting before any recording begins.

5. SMS / Text Messages

If you provide your mobile number, we may send service-related text messages (ETA updates, dispatch confirmations). Standard message and data rates apply. You may opt out at any time by replying STOP.

6. Data Security

We use commercially reasonable safeguards to protect personal information, but no internet transmission is 100% secure. You provide information at your own risk.

7. Data Retention

We retain customer dispatch records for up to seven years as required for tax and business records, then securely delete. Contact-form messages are retained for two years.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by emailing info@emergencyplumberchattanooga.com. We will respond within 30 days. Tennessee residents have specific rights under state law; California, Virginia, Colorado, Connecticut, and Utah residents have additional rights under their respective state privacy laws.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on this page for 30 days.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Tennessee, with venue and jurisdiction in Hamilton County, Tennessee.

13. Contact Us

For privacy questions or to exercise your rights, contact us at info@emergencyplumberchattanooga.com or 423-746-4986.